Shipping policy

Thank you for shopping with Hearts Aflame. Please read the following information carefully before placing your order.

Made to Order

All items are made to order. Please allow 1–4 weeks for production before your order is dispatched. This timeframe may vary depending on order volume and craftsmanship requirements.

Production times are estimates only and are not guaranteed.

Shipping Timeframes

Once your order has been dispatched, shipping times will vary depending on your location and selected shipping method.

Estimated delivery times are provided by the carrier and are outside of our control. Hearts Aflame is not responsible for delays caused by postal services, customs clearance, or unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping option.

Any duties, taxes, or customs fees for international orders are the responsibility of the customer.

Order Tracking

Where available, tracking details will be provided once your order has been shipped. Please allow time for tracking information to update.

Incorrect Address

Please ensure all shipping details are correct at checkout. Hearts Aflame is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Parcels

Once an order has been dispatched, responsibility for delivery lies with the courier. While we will assist where possible, Hearts Aflame is not liable for lost, stolen, or delayed parcels once shipped.